Grand Sapphire Casino Relies on Dallmeier System Architecture
The Grand Sapphire Casino in Iskele relies on Dallmeier system architecture with smart video surveillance for 42 live game tables and more than 300 slot machines.
Elegance, design and entertainment – that is what the new Grand Sapphire Resort and Casino in Iskele in the east of the Turkish Republic of Northern Cyprus (TRNC), stands for. The exclusive hotel complex located directly on the beach of the Karpaz Peninsula offers guests top-level service, stunning architecture, and a very special highlight: a casino with 42 live game tables and over 300 slot machines across a 2,700 m² gaming area.
To ensure that guests not only have an impressive but also a safe experience, Grand Sapphire relies on a customized video surveillance solution from Dallmeier. The “Made in Germany” video technology ensures round-the-clock security and efficient processes – not only through high product quality, but also through the highest standards of data protection and data security.
When the casino was opened, the security team at the Grand Sapphire Resort faced the task of implementing a modern casino security solution that would ensure both guest safety and smooth operations. “Our goal was to create a top-tier casino environment – and that includes a security concept that combines quality, data protection, and efficiency,” explains Bayram Tegay, General Manager at Grand Sapphire.
One of the main requirements was the complete monitoring of gaming areas, especially the live game tables, without interfering with day-to-day operations. At the same time, an exceptionally high level of data protection had to be maintained. “Casinos face especially strict compliance regulations in Northern Cyprus,” says Yücel Çalişkan, Surveillance Manager at the resort. “Our department operates in full isolation from the rest of the organization. Protecting sensitive data is not optional for us – it is the very foundation of our work.”
The team opted for a comprehensive video surveillance system from Dallmeier, planned and implemented by Dallmeier Türkiye. The customized security concept was visualized and pre-configured using the PlanD 3D camera planning tool. “PlanD offered the customer 100% planning reliability,” says Orhan Yörükoğlu, Director of Dallmeier Türkiye A.Ş. “Project stakeholders could see in advance exactly which camera would cover which area and what the overall project scope would be. That was enormously helpful for decision-making.”
All cameras were installed on the ceiling at a height of approximately eight meters – a technical challenge solved by the use of high-resolution cameras with suitable optics. The installation combines Dallmeier PTZ and dome cameras for seamless surveillance of the 42 live game tables, slot areas and entrances, while a Panomera S8 multifocal sensor system is used to provide a full overview of the gaming floor. Thanks to its unique optical design, Panomera delivers a complete overview of the casino floor while still allowing detailed zoom-in views where needed.
Four operators work per shift on three 27-inch monitors each in the central control room, while 18 large-format monitors provide overall visual control. Recording is handled redundantly via IPS 10000 network video recorders, and the entire system is managed using the Hemisphere VMS platform operated on four VMC Touch workstations. ONVIF-compatible third-party cameras are used for non-public areas, and their data is fully integrated into the Dallmeier system thanks to Hemisphere’s open system architecture.
Another key feature is the integration of a Corsight facial recognition system operated on dome cameras. The system automatically identifies blacklisted individuals when they approach the casino entrance and notifies both the front desk and security personnel in real time. “This feature not only helps us to enforce bans, but also strengthens our guests’ sense of security,” says Çalişkan. “We receive alerts within seconds if a blacklisted individual tries to enter the casino.”
Although the casino is open from 12:00 noon to 6:00 am, the surveillance system operates 24/7. This ensures that potential threats such as break-ins or tampering outside of business hours are reliably detected. In day-to-day operations, the system significantly speeds up incident resolution – for example, in the case of misunderstandings between dealers and guests.
The entire system operates within a completely closed network with no physical or wireless interfaces to other systems, no cloud connectivity, and no mobile access. This architecture ensures full data security and regulatory compliance. Internally, strict policies are in place: surveillance staff are not permitted to have contact with employees from other departments. This underscores the critical role of data protection in the casino environment of Northern Cyprus.
The current system architecture is designed for seamless future expansion. AI-based functions and video content analytics (VCA) can be integrated at any time if required. With the Dallmeier solution, Grand Sapphire benefits from a state-of-the-art surveillance system that not only meets the highest security standards but also supports operational efficiency. Casino Manager Bayram Tegay concludes: “The image quality, system responsiveness and support have really convinced us. For us, it was absolutely the right decision. Thanks to Dallmeier, we can make well-founded decisions at any time – quickly, reliably and based on high-quality data.”
